Privacy Policy

1. About MotorCue

MotorCue (“we”, “us” or “our”) operates the MotorCue website and services.

MotorCue provides vehicle-related information and tools, including MOT status and history information, saved vehicle features, MOT reminders and information about nearby MOT centres and vehicle dealers.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at support@motorcue.co.uk.

2. Information We Collect

The information we collect depends on how you use MotorCue and may include:

• Vehicle registration numbers that you enter when using our vehicle checking services.
• Your email address if you choose to set up an MOT reminder or contact us.
• Vehicle information associated with a registration number, such as make, model, fuel type, MOT status, MOT expiry date and MOT history.
• Location information when you choose to use features such as finding nearby MOT centres or dealers.
• Technical information such as browser type, device type, IP address and basic website usage information where applicable.

3. How We Use Your Information

We may use information to:

• Provide vehicle and MOT information requested by you.
• Provide MOT reminder services that you request.
• Find nearby MOT centres or vehicle dealers when you use those features.
• Respond to enquiries or support requests that you send to us.
• Maintain, secure, troubleshoot and improve the MotorCue website and services.
• Comply with applicable legal and regulatory requirements.

4. Legal Basis for Processing

Where UK data protection law applies, we process personal information only where we have an appropriate lawful basis. Depending on the circumstances, this may include:

• Consent — where you have actively chosen to provide information or enable a feature requiring your consent.
• Legitimate interests — where processing is reasonably necessary to operate, protect or improve MotorCue and those interests are not overridden by your rights.
• Legal obligations — where we need to process information in order to comply with applicable law.

5. MOT and Vehicle Information

MotorCue may obtain vehicle and MOT information from official or third-party data services.

Vehicle information displayed by MotorCue may include MOT history, MOT expiry information, mileage records, advisories, failures and other vehicle-related information available through those services.

6. MOT Reminders

If you choose to set an MOT reminder, we may store your email address, vehicle registration number and MOT expiry date so that we can send the reminder you requested.

We do not intend to use an email address submitted solely for MOT reminders for unrelated marketing unless you have separately agreed to receive such communications.

7. My Garage

MotorCue may allow you to save vehicle details using the My Garage feature.

Where vehicle information is stored locally in your browser, it remains on your device unless you remove it, clear your browser data or use another device or browser.

8. Location Information

Some MotorCue features may request access to your approximate or precise device location so we can show nearby MOT centres, dealers or other relevant services.

Your browser or device will normally ask you for permission before location information is made available to MotorCue. You can refuse or withdraw location permission through your browser or device settings.

9. Service Providers

We may use trusted third-party service providers to help operate MotorCue. Depending on the features you use, these may include providers of:

• Website hosting and infrastructure.
• Database and backend services.
• Email delivery services.
• Vehicle and MOT information.
• Mapping, geolocation and places information.
• Website security and performance services.

These providers may process information only as necessary to provide their services to us, subject to their respective contractual and legal obligations.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing requested services, maintaining security and complying with legal obligations.

Information associated with an MOT reminder may be removed when it is no longer needed to provide the reminder service, subject to any information we are required to retain.

11. International Data Transfers

Some technology providers used by MotorCue may process or store information outside the United Kingdom.

Where required, appropriate safeguards will be used for international transfers of personal information in accordance with applicable UK data protection law.

12. Cookies and Similar Technologies

MotorCue may use cookies, local storage or similar browser technologies where necessary to provide website functionality, remember preferences, maintain security or understand how the service is used.

Where consent is required for non-essential cookies or similar technologies, we will request your permission before using them.

13. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no internet-based service or electronic storage system can guarantee absolute security.

14. Your Data Protection Rights

Depending on your circumstances and applicable law, you may have rights relating to your personal information, including the right to:

• Ask for access to personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to erase personal information in certain circumstances.
• Ask us to restrict certain processing.
• Object to certain processing.
• Request transfer of certain information where the right to data portability applies.
• Withdraw consent where we rely on your consent for processing.

To exercise your rights, contact support@motorcue.co.uk.

15. Complaints

If you have concerns about how your personal information is handled, please contact us first so that we can try to resolve the issue.

You also have the right to raise a concern with the UK Information Commissioner's Office (ICO).

16. Third-Party Websites

MotorCue may contain links to external websites, including MOT centres, dealers, map providers or other third-party services. We are not responsible for the privacy practices of those independent websites.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to MotorCue, our service providers or applicable legal requirements.

When we update the policy, we will update the “Last updated” date shown at the top of this page.

18. Contact Us

For questions about this Privacy Policy or your personal information, contact:

MotorCue
Email: support@motorcue.co.uk